Contact information
Last Updated: October 14, 2026
At Lonffery, we value clear communication and are committed to helping our customers with questions about products, orders, payments, shipping, returns, and refunds.
If you need assistance, please contact us using the information below. For order-related inquiries, including your order number will help us locate your purchase and respond more efficiently.
1. Business Information
Brand Name: Lonffery
Legal Company Name: Jiaxing Pinyou Import and Export Co., Ltd.
Business Address:
Room 1, Building 1, No. 1 Xianfeng Road, Jindai Village, Xincheng Town, Xiuzhou District, Jiaxing City, Zhejiang Province 314009, China
Official Website: https://Lonffery.shop
Customer Service Email: support@Lonffery.shop
2. Customer Service
For assistance with your purchase or questions about our products, please contact:
Email: support@Lonffery.shop
Our customer service team can assist with inquiries concerning:
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Product information and specifications
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Order confirmations and order status
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Payment-related questions
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Shipping and tracking information
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Delivery delays and missing packages
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Returns, refunds, and exchanges
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Damaged, defective, or incorrect products
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Website use and general customer inquiries
Please provide your order number when contacting us about an existing order.
3. Customer Service Hours
Our customer service hours are:
Monday–Friday: 9:00 AM–6:00 PM China Standard Time (UTC+8)
Weekends and Public Holidays: Closed
Messages received outside our stated service hours will generally be reviewed on the next business day.
Response times may vary depending on the nature and volume of inquiries. We will make reasonable efforts to respond as promptly as possible.
4. Order Processing Cutoff Time
The daily order processing cutoff time is:
5:00 PM China Standard Time (UTC+8)
Orders placed after the cutoff time, on weekends, or on public holidays may begin processing on the next business day.
The cutoff time determines the order processing schedule and does not guarantee same-day shipment.
For additional details, please review our Shipping Policy.
5. Contacting Us About an Order
To help us handle your request efficiently, please include the following information when applicable:
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Your name
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Your order number
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The email address used when placing the order
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A clear description of your question or issue
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Relevant photos or other supporting information for damaged, defective, or incorrect products
Please do not include your account password, full payment card number, or card security code in your email.
6. Returns and Refunds
If you would like to return a product, request a refund, or report a damaged or incorrect item, please contact support@Lonffery.shop before sending any product back.
Our team will review your request and provide instructions where appropriate.
Return eligibility, return shipping arrangements, and refund processing are governed by our Return & Refund Policy. Please review that policy before submitting a request.
7. Shipping and Delivery Questions
For questions about shipping destinations, processing times, estimated delivery, tracking information, or delayed packages, please email support@Lonffery.shop.
Our current shipping service is available for addresses within the United States only. Standard shipping is free for eligible orders.
Order processing generally takes 1–3 business days, and estimated transit time after dispatch is 5–10 business days. These timeframes are estimates and may be affected by carrier operations or other circumstances beyond our reasonable control.
Please refer to our Shipping Policy for full details.
8. Official Website
Our official online store is:
For your security, please verify that you are visiting our official domain before providing personal or payment information.
9. Contact Information Summary
Brand: Lonffery
Company: Jiaxing Pinyou Import and Export Co., Ltd.
Email: support@Lonffery.shop
Website: https://Lonffery.shop
Business Address: Room 1, Building 1, No. 1 Xianfeng Road, Jindai Village, Xincheng Town, Xiuzhou District, Jiaxing City, Zhejiang Province 314009, China
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8), excluding public holidays.
Daily Order Cutoff: 5:00 PM China Standard Time (UTC+8).
Thank you for choosing Lonffery. We appreciate your business and welcome your questions and feedback.