Terms of service

Last Updated: October 14, 2026

1. Overview

Welcome to Lonffery.shop. These Terms of Service (“Terms”) govern your access to and use of https://Lonffery.shop (the “Website”), including browsing the Website, purchasing products, and communicating with our customer service team.

The Website is operated under the Lonffery brand by Jiaxing Pinyou Import and Export Co., Ltd. Throughout these Terms, “Lonffery,” “we,” “our,” and “us” refer to the business operating this Website. “You” and “your” refer to any person who visits, uses, or purchases through the Website.

By accessing or using the Website, you agree to these Terms and our applicable website policies. If you do not agree with these Terms, please discontinue use of the Website.

Nothing in these Terms excludes or limits any consumer rights that cannot lawfully be excluded or limited under applicable law.

2. Business Information

Brand Name: Lonffery

Company Name: Jiaxing Pinyou Import and Export Co., Ltd.

Business Address: Room 1, Building 1, No. 1 Xianfeng Road, Jindai Village, Xincheng Town, Xiuzhou District, Jiaxing City, Zhejiang Province 314009, China

Website: https://Lonffery.shop

Customer Service Email: support@Lonffery.shop

3. Eligibility and Website Use

You may use this Website only in compliance with applicable laws and these Terms.

You agree not to:

  • Use the Website for unlawful, fraudulent, or misleading purposes.

  • Attempt to interfere with the security, operation, or availability of the Website.

  • Introduce malicious software, harmful code, or unauthorized automated requests.

  • Copy, reproduce, distribute, or commercially exploit Website content without permission, except where permitted by law.

  • Provide false, inaccurate, or misleading information when placing an order.

  • Attempt to access another person's account or personal information without authorization.

We may take reasonable steps to protect the Website, our customers, and our business from misuse or security threats.

4. Product Information and Availability

We make reasonable efforts to display product descriptions, images, specifications, prices, and other product information as accurately as possible.

However, the appearance of a product may vary depending on screen settings, lighting, display technology, or other factors. Product images are provided to illustrate the product and should be read together with the written description and specifications.

Product availability may change without notice. We do not guarantee that every product displayed on the Website will remain available at all times.

If a material error affects a product description or an order, we may contact you to explain the issue and discuss an appropriate resolution. We will handle such situations in accordance with applicable law.

5. Prices, Currency, and Taxes

Prices are displayed on the Website at the time of purchase and are subject to change before an order is placed.

The price applicable to your order is generally the price shown at checkout when the order is submitted, subject to correction of obvious errors and applicable legal requirements.

Any applicable taxes, duties, or other charges will be displayed or handled as required by the checkout process and applicable law. If an additional charge applies, we will not intentionally misrepresent it or conceal a charge that must be disclosed before purchase.

Promotional offers, discounts, and coupon codes may be subject to additional terms, including expiration dates, eligibility requirements, and limitations on use. We may correct pricing or promotional errors where permitted by law.

6. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the selected products under the information presented during checkout.

After you place an order, you may receive an order confirmation email. An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to review, reject, or cancel an order where permitted by law, including when:

  • A product is unavailable.

  • A pricing, product information, or technical error has occurred.

  • Payment authorization fails or payment cannot be verified.

  • We reasonably suspect fraud, unauthorized activity, or misuse.

  • Shipping information is incomplete or cannot be validated.

  • A legal or regulatory requirement prevents fulfillment.

If we cancel an order after payment has been collected, we will arrange an appropriate refund for the canceled items in accordance with applicable law and our Refund Policy.

Please review your order details carefully before submitting payment.

7. Payment

Payment must be completed using the payment methods made available at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method and that the information you provide is accurate.

Payments may be processed by third-party payment service providers. Their processing activities may be subject to their own terms, security procedures, and privacy policies.

If a payment is declined, unauthorized, or cannot be verified, we may delay processing or cancel the order. We will not intentionally charge you for an order that has been canceled without providing any refund required by law.

8. Shipping and Delivery

Lonffery currently offers shipping to addresses within the United States only. Standard shipping is free for eligible orders.

Orders generally require 1–3 business days for processing before shipment. Estimated transit time after dispatch is 5–10 business days. These estimates are not guaranteed delivery dates and may be affected by carrier operations, weather, holidays, address issues, or other circumstances outside our reasonable control.

We will make reasonable efforts to process orders and provide available shipping information. Delivery dates may change after an order has been dispatched.

Customers are responsible for providing accurate and complete shipping information. Additional costs or delays caused by an incorrect or incomplete address may affect delivery.

For full details, please review our Shipping Policy at https://Lonffery.shop.

9. Returns, Refunds, and Cancellations

Returns, refunds, replacements, and order cancellations are handled under our Return & Refund Policy.

Our standard return request period is 30 calendar days after delivery, subject to the conditions and exceptions described in that policy and applicable law.

Refunds for approved returns are generally processed within 5–10 business days after the returned product has been received and the refund has been approved. The time required for funds to appear in your account may depend on your payment provider.

To request a return, refund, replacement, or cancellation, contact support@Lonffery.shop and include your order number.

Nothing in these Terms limits remedies that are required by applicable consumer protection law.

10. Customer Communications

When you provide an email address or other contact information, you agree that we may use it to communicate with you about your order, payment, delivery, returns, refunds, customer service requests, and important changes to our policies.

Promotional communications will be sent only as permitted by applicable law. You may unsubscribe from marketing emails using the instructions included in those messages.

Unsubscribing from marketing communications will not prevent us from sending essential transactional or service-related messages.

11. Intellectual Property

The Website and its original content, including text, graphics, logos, design elements, product descriptions, and other materials, may be protected by intellectual property laws.

The Lonffery name and associated branding are used in connection with the Website and products. The Lonffery trademark is identified by U.S. Registration No. 7,850,179, as provided by the business.

Unless otherwise permitted by law or authorized in writing, you may not reproduce, distribute, modify, publicly display, create derivative works from, or commercially exploit Website content or branding.

Nothing in these Terms grants you ownership of our intellectual property or the intellectual property of third parties.

12. Third-Party Services and Links

The Website may rely on third-party services for functions such as e-commerce hosting, payment processing, analytics, customer support, or shipping.

The Website may also contain links to third-party websites. We do not control all third-party websites or services and are not responsible for their independent content, policies, or practices.

Your use of third-party services may be subject to separate terms and privacy policies. We encourage you to review those terms before using the relevant services.

13. Privacy

Our collection and use of personal information are described in our Privacy Policy, available through the Website.

By using the Website, you acknowledge that personal information may be handled as described in that policy, subject to applicable law and any consent requirements that apply.

14. Errors, Interruptions, and Website Changes

We may update, modify, suspend, or discontinue certain Website features to maintain security, improve functionality, or respond to business or technical requirements.

We do not guarantee uninterrupted access to the Website or that every feature will always be available without error.

If a technical error materially affects an order or transaction, we will take reasonable steps to address the issue and provide any remedy required by applicable law.

15. Disclaimer of Warranties

To the extent permitted by applicable law, the Website and its general informational content are provided on an “as available” basis.

We do not guarantee that the Website will always be uninterrupted, error-free, or compatible with every device or browser.

Nothing in this section excludes any product warranty, statutory guarantee, or consumer right that cannot lawfully be excluded or limited. Product-specific warranty information, if offered, will be provided with the relevant product or in the applicable documentation.

16. Limitation of Liability

To the extent permitted by applicable law, Lonffery will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or inability to access it, where such losses are not otherwise required to be compensated under applicable law.

This section does not exclude or limit liability where exclusion or limitation is prohibited by law, including liability for fraud, intentional misconduct, or other liabilities that cannot legally be limited.

Nothing in these Terms limits your statutory rights as a consumer.

17. Indemnification

To the extent permitted by applicable law, you agree not to misuse the Website in a way that causes unlawful harm to the business or others.

Where legally permitted, you may be responsible for losses directly caused by your unlawful conduct, fraud, or material breach of these Terms. This section does not impose liability for exercising lawful consumer rights.

18. Governing Law and Disputes

These Terms are subject to applicable laws and mandatory consumer protection requirements.

Any dispute arising from your use of the Website or a purchase will be handled in accordance with applicable law. Nothing in this section prevents a consumer from exercising rights or bringing a claim in a forum where such rights are protected by mandatory law.

If you have a concern about an order, please contact support@Lonffery.shop first so that we can attempt to resolve the issue directly.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, Website features, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Changes will apply as required by applicable law. If a change requires additional notice or consent, we will provide it.

Your continued use of the Website after updated Terms become effective constitutes acceptance only to the extent permitted by applicable law.

20. Contact Information

For questions about these Terms, orders, payments, shipping, or other Website matters, please contact:

Brand: Lonffery

Company: Jiaxing Pinyou Import and Export Co., Ltd.

Email: support@Lonffery.shop

Website: https://Lonffery.shop

Business Address: Room 1, Building 1, No. 1 Xianfeng Road, Jindai Village, Xincheng Town, Xiuzhou District, Jiaxing City, Zhejiang Province 314009, China

Please include your order number when contacting us about an existing order.

Thank you for shopping with Lonffery.