Privacy policy
Last Updated: October 14, 2026
Lonffery (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting or purchasing from https://Lonffery.shop (the “Website”).
This Privacy Policy explains what personal information we may collect, how we use and disclose it, how we protect it, and the choices available to you regarding your information.
By using our Website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request consent before carrying out the relevant processing.
1. Business Information
Brand Name: Lonffery
Company Name: Jiaxing Pinyou Import and Export Co., Ltd.
Business Address: Room 1, Building 1, No. 1 Xianfeng Road, Jindai Village, Xincheng Town, Xiuzhou District, Jiaxing City, Zhejiang Province 314009, China
Website: https://Lonffery.shop
Contact Email: support@Lonffery.shop
2. Personal Information We Collect
Depending on how you interact with our Website, we may collect the following categories of personal information.
2.1 Information You Provide Directly
When you place an order, contact customer service, or otherwise communicate with us, you may provide:
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Name
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Billing address
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Shipping address
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Email address
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Telephone number, if provided
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Order details and purchase history
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Information you include in customer service messages
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Information you voluntarily provide when submitting feedback or requesting a return, refund, or replacement
Please do not send payment card details, passwords, or other sensitive information through ordinary email.
2.2 Order and Transaction Information
When you make a purchase, we may process information associated with the transaction, including the products ordered, order value, payment status, shipping details, and refund or return status.
Payments may be processed by third-party payment service providers. We do not intentionally collect or store complete payment card numbers or card security codes on our own systems when payment processing is handled by those providers. Their collection and use of payment information are subject to their own privacy notices and terms.
2.3 Device and Usage Information
When you visit the Website, certain technical information may be collected automatically by the Website platform or its service providers, such as:
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IP address
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Browser type and device information
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Operating system
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Pages viewed and links clicked
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Date and time of access
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Referring pages or websites
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Basic diagnostic and performance information
The information collected depends on the Website configuration and the services enabled.
2.4 Cookies and Similar Technologies
The Website platform and, where enabled, our service providers may use cookies and similar technologies to operate the Website, maintain shopping cart functionality, remember preferences, improve performance, understand website usage, and support advertising or measurement activities.
You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart functions, checkout, or other Website features. Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
3. How We Use Personal Information
We may use personal information for the following purposes:
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To accept, confirm, process, and fulfill orders
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To arrange shipping and provide order updates
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To process returns, refunds, exchanges, and replacements
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To respond to questions and customer service requests
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To maintain order records and business accounts
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To detect, investigate, and prevent fraud, unauthorized transactions, and misuse
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To maintain, troubleshoot, and improve the Website
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To understand Website performance and customer interactions
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To comply with applicable laws, regulations, legal obligations, and lawful requests
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To send marketing communications where permitted by law and, when required, with your consent
You may opt out of marketing emails by using the unsubscribe instructions included in those emails. Even if you opt out of marketing messages, we may still send necessary transactional messages, such as order confirmations, shipping updates, and refund notifications.
4. Legal Bases for Processing
Where applicable data protection law requires a legal basis for processing, we may rely on one or more of the following:
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Contract: Processing necessary to complete your purchase or provide services you request.
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Legitimate interests: Processing necessary for reasonable business purposes, such as maintaining website security, preventing fraud, and improving our services, where those interests are not overridden by your rights.
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Consent: Processing based on your consent, where consent is required or requested.
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Legal obligations: Processing necessary to comply with applicable legal or regulatory requirements.
The legal basis will depend on the type of information and the specific purpose of processing.
5. How We Share Personal Information
We do not sell personal information in exchange for money. We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this policy:
5.1 Website and E-Commerce Providers
The platform and service providers that operate our online store may process information necessary to provide website hosting, shopping cart, checkout, order management, and related e-commerce functions.
5.2 Payment Service Providers
Payment providers process transaction information to authorize and complete payments, help prevent fraud, and manage refunds.
5.3 Shipping and Fulfillment Providers
We may share the recipient's name, shipping address, contact information where needed, and order details with shipping carriers or fulfillment providers so that orders can be delivered.
5.4 Customer Service and Technical Providers
We may use service providers to help manage customer inquiries, maintain our Website, troubleshoot technical problems, or provide business support.
5.5 Analytics and Advertising Providers
If analytics or advertising tools are enabled, relevant information may be processed to measure Website performance, understand traffic, or evaluate advertising effectiveness. Such tools may use cookies or similar technologies, subject to applicable consent requirements.
5.6 Legal, Regulatory, and Business Purposes
We may disclose information when reasonably necessary to comply with law, respond to valid legal process, protect our rights, investigate suspected fraud, or protect customers and other persons from harm.
If our business is involved in a merger, restructuring, or transfer of assets, information may be transferred as part of that transaction, subject to applicable legal requirements.
6. International Data Transfers
Lonffery is operated by a company located in China and serves customers in the United States. Depending on the services used to operate the Website, personal information may be processed or stored in countries other than the country in which it was collected.
Where international transfers are subject to legal requirements, we will take steps required by applicable law to support the transfer and protect personal information.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, recordkeeping, dispute resolution, fraud prevention, and compliance with legal obligations.
Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements. When information is no longer reasonably necessary, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information handled through our business and Website.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
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Request access to certain personal information we hold about you
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Request correction of inaccurate information
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Request deletion of personal information, subject to applicable exceptions
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Request a copy of certain information in a portable format, where applicable
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Object to or request restriction of certain processing
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Withdraw consent where processing is based on consent
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Opt out of certain marketing communications
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Exercise applicable rights without unlawful discrimination
These rights are not absolute and may be subject to legal exceptions. For example, we may need to retain certain transaction records to comply with legal obligations or resolve disputes.
To submit a privacy request, email support@Lonffery.shop and describe the request. We may need to verify your identity before processing it. We will respond within the timeframe required by applicable law.
10. U.S. State Privacy Rights
Certain U.S. states provide residents with additional privacy rights. Depending on the applicable law and whether its requirements apply to our business, those rights may include access, correction, deletion, data portability, and the right to opt out of certain targeted advertising or personal information sales or sharing.
We do not sell personal information for monetary consideration. If our use of advertising or analytics technologies constitutes a regulated sale, sharing, or targeted advertising activity under an applicable law, you may exercise the relevant opt-out rights where required.
To make a request or ask about applicable privacy rights, contact support@Lonffery.shop. We will assess requests under the laws that apply to the individual and our business.
If we decline a request where applicable law provides an appeal right, you may reply to our decision and request a review. We will provide any required instructions for submitting an appeal.
11. Children's Privacy
The Website is intended for a general shopping audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 in violation of applicable law.
If you believe a child has provided personal information to us inappropriately, please contact support@Lonffery.shop. We will review the request and take appropriate action as required by law.
12. Third-Party Websites and Services
Our Website or communications may contain links to third-party websites or services. Those third parties maintain their own privacy policies and practices. We are not responsible for the privacy practices of websites or services that we do not operate.
We encourage you to review the applicable privacy notices before providing personal information to third parties.
13. Marketing Communications
If you receive promotional emails from us, you may unsubscribe by following the instructions included in the message. We will process unsubscribe requests as required by applicable law.
Unsubscribing from promotional emails does not prevent us from sending essential service communications related to purchases, deliveries, refunds, security, or changes to important policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, Website features, service providers, or legal requirements.
When we update the policy, we will revise the “Last Updated” date above. Where applicable law requires additional notice or consent, we will provide it.
We encourage you to review this page periodically to stay informed about our privacy practices.
15. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request, contact us using the following details:
Brand: Lonffery
Company: Jiaxing Pinyou Import and Export Co., Ltd.
Email: support@Lonffery.shop
Website: https://Lonffery.shop
Business Address: Room 1, Building 1, No. 1 Xianfeng Road, Jindai Village, Xincheng Town, Xiuzhou District, Jiaxing City, Zhejiang Province 314009, China
Please include enough information for us to understand your request. Do not include passwords or full payment card details in your message.
Thank you for visiting Lonffery.shop.