Refund policy

Last Updated: October 14, 2026

At Lonffery, we want our customers to have a clear and straightforward shopping experience. This Return & Refund Policy explains the conditions for returning products, requesting refunds, and reporting damaged, defective, or incorrect items purchased through Lonffery.shop.

Please read this policy before placing an order. If you have any questions, contact us at support@Lonffery.shop.

1. Business Information

Brand Name: Lonffery

Company Name: Jiaxing Pinyou Import and Export Co., Ltd.

Business Address: Room 1, Building 1, No. 1 Xianfeng Road, Jindai Village, Xincheng Town, Xiuzhou District, Jiaxing City, Zhejiang Province 314009, China

Website: https://Lonffery.shop

Customer Service Email: support@Lonffery.shop

2. Return Eligibility

Customers may request a return within 30 calendar days after the order is delivered.

To be eligible for a return, the product should meet the following conditions:

  • The product must be unused and in its original condition.

  • The product should include its original packaging, accessories, and any items supplied with the order, where applicable.

  • The product must not show damage caused by misuse, unauthorized modification, improper installation, or handling after delivery.

  • Proof of purchase, such as an order confirmation or order number, must be provided.

Some products may not be eligible for return where permitted by applicable law, including products that are clearly identified as non-returnable before purchase or products that cannot reasonably be returned for health, safety, or other legally recognized reasons.

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.

3. How to Request a Return

To start a return, email support@Lonffery.shop within 30 calendar days after delivery.

Please include the following information in your email:

  • Your full name

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photos or videos, if the product is damaged, defective, or incorrect

Our customer service team will review your request and provide instructions if the return is approved.

Please do not send products back before receiving return instructions from our customer service team. This helps ensure that the return can be identified and processed correctly.

4. Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by Lonffery, the customer is responsible for the return shipping cost.

For products that arrive damaged, defective, or different from the item ordered, please contact us before returning the product. After reviewing the issue, we will explain the appropriate return or replacement arrangement. Where the issue is confirmed to be our responsibility, we will not require the customer to bear unreasonable return costs.

Original outbound shipping charges, if any, are handled in accordance with applicable law and the circumstances of the order. Our standard shipping service is free for eligible orders shipped within the United States.

Customers should use a shipping service that provides tracking when sending a return. Unless otherwise agreed in writing, customers are responsible for returned products until they are received at the designated return location.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, incomplete, or incorrect item, contact support@Lonffery.shop as soon as reasonably possible.

To help us assess the issue, please provide:

  • Your order number

  • A description of the problem

  • Clear photos or videos showing the product and the issue

  • Photos of the outer packaging, if relevant

After reviewing the information, we may offer an appropriate solution, such as a replacement, a refund, or another remedy permitted by applicable law.

Please do not discard the product or its packaging before contacting us if they may be needed to assess the issue.

6. Refund Approval and Processing Time

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds are generally processed within 5–10 business days after the return has been received and the refund has been approved.

Refunds are normally issued to the original payment method. The time required for the funds to appear in your account may depend on your bank, card issuer, or payment service provider and may take additional time beyond our processing period.

If you have not received an approved refund after the stated processing period, please contact us at support@Lonffery.shop with your order number.

7. Exchanges and Replacements

If you need a replacement because an item arrived damaged, defective, or incorrect, contact our customer service team with your order details and supporting photos or videos.

Replacement availability depends on product availability and the circumstances of the request. If a suitable replacement is unavailable, we will discuss an appropriate alternative, which may include a refund where applicable.

For a change of mind or a request for a different product, you may need to return the original item under this policy and place a new order.

8. Order Cancellations

If you want to cancel an order, contact support@Lonffery.shop as soon as possible and provide your order number.

We will attempt to cancel the order if it has not yet entered fulfillment or shipping. Once an order has been processed for shipment or handed over to the carrier, cancellation may no longer be possible. In that case, you may request a return in accordance with this policy after delivery.

If a cancellation is accepted before shipment and payment has already been collected, the refund will generally be processed within 5–10 business days. Your payment provider may require additional time to post the refund.

9. Non-Returnable Situations

A return or refund request may be declined if the product does not meet the stated return conditions, including cases where the product has been used beyond what is reasonably necessary to inspect it, is damaged through customer misuse, or is returned without the required product components.

However, these conditions do not remove any rights that customers may have under applicable consumer protection laws, including rights relating to defective, misdescribed, or incorrectly supplied products.

10. Refunds Required by Law

This policy is intended to explain our standard return and refund procedures. It does not override any mandatory rights or remedies available to customers under applicable laws.

If a product is defective, materially different from its description, or otherwise subject to a legal remedy, we will handle the request in accordance with the applicable requirements.

11. Contact Us

For questions about returns, refunds, exchanges, cancellations, or damaged products, please contact:

Brand: Lonffery

Company: Jiaxing Pinyou Import and Export Co., Ltd.

Email: support@Lonffery.shop

Website: https://Lonffery.shop

Business Address: Room 1, Building 1, No. 1 Xianfeng Road, Jindai Village, Xincheng Town, Xiuzhou District, Jiaxing City, Zhejiang Province 314009, China

Please include your order number in all order-related inquiries so that we can assist you more efficiently.

Thank you for shopping with Lonffery.