Shipping policy
Last Updated: October 14, 2026
Thank you for shopping at Lonffery.shop. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping costs, and how customers can contact us about shipping issues.
Please review this policy before placing an order.
1. Business Information
Brand Name: Lonffery
Company Name: Jiaxing Pinyou Import and Export Co., Ltd.
Business Address: Room 1, Building 1, No. 1 Xianfeng Road, Jindai Village, Xincheng Town, Xiuzhou District, Jiaxing City, Zhejiang Province 314009, China
Website: https://Lonffery.shop
Customer Service Email: support@Lonffery.shop
2. Shipping Destinations
Lonffery currently ships to addresses within the United States only.
We do not currently offer shipping to addresses outside the United States. If a shipping destination is not supported by the checkout system, the order cannot be completed for that destination.
Customers are responsible for providing a complete and accurate U.S. shipping address during checkout.
3. Shipping Costs
Standard shipping is free for eligible orders shipped within the United States.
No standard shipping fee will be charged for eligible orders when the shipping option is displayed as free at checkout.
If any shipping-related charge applies to a particular order, it will be displayed before the order is submitted. We will not intentionally conceal required shipping charges.
4. Daily Order Cutoff Time
Our daily order cutoff time is 5:00 PM China Standard Time (UTC+8).
Orders submitted before 5:00 PM China Standard Time are generally scheduled to enter processing according to our normal order-processing workflow.
Orders submitted after 5:00 PM China Standard Time, on weekends, or on public holidays may begin processing on the next business day.
The cutoff time determines the order's processing schedule. It does not mean that an order will be shipped on the same day.
5. Order Processing Time
Order processing generally takes 1–3 business days.
Processing includes order review, payment confirmation, inventory checks where applicable, preparation, and shipment arrangements.
Business days exclude weekends and applicable public holidays. Processing may take longer if payment verification is required, order information is incomplete, a product is temporarily unavailable, or other operational issues arise.
You will receive order-related email notifications when available. An order confirmation does not necessarily mean that the package has already been shipped.
6. Estimated Shipping and Delivery Time
After an order has been processed and dispatched, estimated transit time is 5–10 business days.
The estimated timeline is:
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Order processing: 1–3 business days
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Transit after dispatch: 5–10 business days
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Estimated total time: Approximately 6–13 business days from order placement, excluding additional delays
These are estimates, not guaranteed delivery dates. Actual delivery time may vary depending on the destination, carrier operations, weather, holidays, transportation conditions, address accuracy, and other circumstances beyond our reasonable control.
If a carrier provides a more specific delivery estimate, that estimate may be updated as the package moves through the shipping network.
7. Order Confirmation and Tracking
After placing an order, please check your email for order-related notifications.
When tracking information is available, it may be provided by email or through the order status page. Tracking information may take some time to appear after a shipping label is created or the package is handed to the carrier.
Carrier tracking updates are controlled by the carrier and may not appear continuously. A temporary lack of tracking updates does not necessarily mean that the package has been lost.
If you have not received tracking information within a reasonable period after shipment, contact support@Lonffery.shop and include your order number.
8. Accurate Shipping Information
Customers are responsible for providing accurate and complete shipping information, including the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code.
Please review your shipping address carefully before submitting your order.
If you notice an address error, contact support@Lonffery.shop as soon as possible. We will attempt to assist if the order has not yet been dispatched. Once a package has been handed to the carrier, we cannot guarantee that the shipping address can be changed.
Delays or delivery failures caused by incomplete or incorrect address information may require additional handling by the carrier.
9. Shipping Delays
Although we make reasonable efforts to process and ship orders within the stated timeframes, delays may occur due to:
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Severe weather or natural events
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Carrier service interruptions
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Public holidays or peak shipping periods
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Incorrect or incomplete shipping addresses
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Customs or transportation procedures, where applicable
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Security checks, payment verification, or inventory issues
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Other circumstances outside our reasonable control
If we become aware of a significant order-related delay, we will make reasonable efforts to provide an update using the contact information associated with the order.
Delivery estimates do not override any rights or remedies available under applicable law.
10. Missing, Lost, or Marked-Delivered Packages
If your package appears to be delayed, missing, or marked as delivered but you cannot locate it, please take the following steps:
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Review the latest tracking information.
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Check the delivery area, mailbox, parcel locker, front desk, or other usual delivery locations.
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Ask household members or building management whether the package was received.
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Contact the carrier if additional delivery information is available.
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Contact support@Lonffery.shop with your order number if the issue remains unresolved.
We will review the available order and tracking information and explain the next steps. Any replacement or refund will be handled according to the circumstances, our applicable policies, and legal requirements.
11. Damaged Packages or Incorrect Items
If your order arrives with visible shipping damage or contains an incorrect item, contact support@Lonffery.shop.
Please provide your order number, a description of the issue, and clear photos of the product and packaging where possible. This information helps us review the situation and determine an appropriate resolution.
Do not discard packaging that may be needed to document shipping damage before contacting us.
12. Order Changes and Cancellations
If you need to change or cancel an order, contact support@Lonffery.shop as soon as possible and include your order number.
We will attempt to make the requested change if the order has not entered fulfillment or shipping. Once an order has been dispatched, changes or cancellation may no longer be possible.
If an order cannot be canceled before shipment, you may review our Return & Refund Policy for available options after delivery.
13. Contact Us
If you have questions about shipping, delivery estimates, tracking, or an existing order, please contact us:
Brand: Lonffery
Company: Jiaxing Pinyou Import and Export Co., Ltd.
Email: support@Lonffery.shop
Website: https://Lonffery.shop
Business Address: Room 1, Building 1, No. 1 Xianfeng Road, Jindai Village, Xincheng Town, Xiuzhou District, Jiaxing City, Zhejiang Province 314009, China
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8), excluding public holidays.
Daily Order Cutoff:
5:00 PM China Standard Time (UTC+8).
Messages received outside customer service hours will generally be reviewed during the next business day.
Please include your order number in order-related inquiries so that we can assist you more efficiently.
Thank you for choosing Lonffery.